You can watch the video or follow our step-by-step instructions below!
Once logged in, click on the QA tab on the left-hand bar. Next, click on the filter icon and from the dropdown menu, click on Campaign to look for the campaign you want to export the results from.
In the Excel file, you'll find all the information of your campaign including: the contact name, the recording URL (so you can listen to the call), and the call disposition or outcome. In this example, it was a successful call, since the contact picked-up the call and was able to have a conversation with the VoiceBot, Additionally, you'll see the campaign name, the answer given by the contact if your campaign has a multi-question script, the duration of the call, any additional notes after the call was QA-ed, the number of call attempts, and the date when the call was made.