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Generate VoiceBot Reports

How to export a VoiceBot Call Report

You can watch the video or follow our step-by-step instructions below! 

 

1. Sign in to your VOIQ Account

  • Sign in to your VOIQ account here.
  • If you've already created a campaign in your account, click the QA tab on the left-hand bar, then proceed to step 2.
  • If you have a VOIQ account but haven't created a campaign yet, click New Campaign in the upper left-hand corner and follow the instructions on how to create a new campaign from the VOIQ app.

Screen Shot 2020-04-30 at 3.03.03 PM

2. Export Calls Report

Once logged in, click on the QA tab on the left-hand bar. Next, click on the filter icon and from the dropdown menu, click on Campaign to look for the campaign you want to export the results from. 

QA-Campaign filter

  • Type in the Campaign Name and then click Add

QA-Campaign Name

  • Click on All Calls to see all the calls from that campaign that were QA-ed or reviewed beforehand. 

QA-All Calls

  • From the Filters section on the left-hand side, click Export Report. An excel file will be downloaded to your computer. 

QA-Export report

3. Review the Results of your Report

In the Excel file, you'll find all the information of your campaign including: the contact name, the recording URL (so you can listen to the call), and the call disposition or outcome. In this example, it was a successful call, since the contact picked-up the call and was able to have a conversation with the VoiceBot, Additionally, you'll see the campaign name, the answer given by the contact if your campaign has a multi-question script, the duration of the call, any additional notes after the call was QA-ed, the number of call attempts, and the date when the call was made. 

QA-Excel file

 

Check out our Support Page or email us at support@voiq.com for help with any questions about our VoiceBots.